HP Enterprise Support - Renewal - 3 Year - Service

Above and beyond the base support level from HP Teradici Professional Services, including software updates, online forums, and supportability pack diagnostic tools, the Enterprise Support level provides improved service offerings.

Technical Account Mnaager (assigned in your region).

The TAM will work with you to proactively understand your mission critical environment, business and technology objectives, and ensure supportability of your Teradici solutions, in accordance with leading practices. A dedicated Priority Critical Situation Manager to take personal ownership of quickly restoring your environment in the event of critical issues.

20 Hours of Professional Services.

Provide training, deployment, or development assistance. Provide general guidance and assistance with problems encountered during product installation, upgrades, or con?gurations. Assist with change events to ensure you have assistance and resources you need during advanced implementations, migrations and updates- whether they are inside or outside business hours.

24/7/365 support for Critical and Non-Critical issues.

Access all support resources - whether they are inside or outside business hours

• Provides reliable support to resolve all your technical issues
• Software Support service included to resolve your problems