Palo Alto Partner-Enabled Premium Support - Extended Service (Renewal) - 1 Year - Service

Palo Alto Partner-Enabled Premium Support - Extended Service (Renewal) - 1 Year - Service

Palo Alto
SKU:
10425939

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Description
In addition to Standard or Premium Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center. ASC designated channel partners provide Level 1 and Level 2 support with the added value of local language, multi-vendor or customized support, which complements Palo Alto Networks support offerings. When you choose support from an ASC, Palo Alto Networks will provide the ASC partner with Partner-Enabled Premium Support to enable them to better support you. This provides the ASC with advanced support, 24/7 year-round coverage, and next-business- day delivery or four-hour advance replacement services.
  • Provides reliable support to resolve all your technical issues
  • Features Phone Support service that helps you handle any mishaps
Additional Information
Service Characteristic:
Parts
Service Main Type:
Exchange
Manufacturer Website Address:
http://www.paloaltonetworks.com
Manufacturer:
Palo Alto Networks
Service Name:
Partner-Enabled Premium Support - Extended Service (Renewal)
Service Location:
Service Depot
Product Type:
Service
Service Response Time:
Next Business Day - Parts Replacement,1 Hour - Phone Support - Severity Critical,2 Hour - Phone Support - Severity High,4 Hour - Phone Support - Severity Medium,8 Business Hour - Phone Support - Severity Low
Provided Support:
Phone Support,New Releases Update,Web Support,Parts Replacement,Email Support,Web Knowledge Base Access
Service Duration:
1 Year
Service Sub Type:
Electronic and Physical