StorageCraft Incident Support - 2 Year / 1 Incident - Service

StorageCraft Incident Support - 2 Year / 1 Incident - Service

StorageCraft
SKU:
6216801

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Description
Incident Support

Available in single- or multipacks, Incident Support allows you to arrange for support for any single issue. Pay only for the support you need. Just like Premium Support, Incident Support features after-hours service and ensures a telephone response within two hours when an emergency-level support case is submitted. You can use Incident Support even if there isn't an active Standard Support Maintenance Agreement in place. Please note that after-hours support is in English only.

  • Gives you complete peace of mind and confidence in your results
  • Emergency Telephone Support service included to resolve your problems
Additional Information
Service Name:
Incident Support
Product Supported:

Software:

  • StorageCraft ShadowProtect Enterprise
  • Installation Type: Locally installed
  • License Qty: 1 server
  • License Pricing: Academic, government
  • Software License - Validation Period: 1 yea
Product Type:
Service
Provided Support:
Emergency Telephone Support
Service Main Type:
Technical
Manufacturer:
Arcserve
Service Response Time:
1 Hour - Emergency phone consulting
Service Description:
24x7x1 Hour
Manufacturer Website Address:
http://www.storagecraft.com
Service Duration:
2 Year / 1 Incident
Service Sub Type:
Electronic